Real reviews from real customers
Every review on this page comes from a DusterBunny customer after a completed clean. We never pay for reviews or write them ourselves, and we publish good and less good feedback alike.
How we use your feedback
After every clean we ask how it went. Feedback goes straight to the cleaner and their team leader, and anything that was missed is put right with a free re-clean within 72 hours. Patterns in feedback shape our training and checklists.
Leave a review
Had a clean with us? We would love to hear about it. You can leave a review from the link in your completion email or from your online account. Reviews help other Londoners choose a cleaner they can trust.
Our promise
- Vetted, DBS-checked and fully insured cleaners.
- Fixed prices confirmed before booking.
- A 72-hour re-clean guarantee on every job.
- Friendly, honest communication from booking to finish.
What customers tell us matters most
When customers review a clean, they usually mention the same things: cleaners who turned up on time, a price that did not change, a deposit returned in full, and a team that was friendly and careful in their home. These are the standards we measure ourselves against on every job.
Fair and honest reviews
We follow UK consumer law on reviews. We never write fake reviews, never pay for positive reviews, and never hide negative ones. Reviews are only invited from customers after a completed clean, and we may remove reviews that contain personal information or offensive language.
When something goes wrong
Cleaning is done by people, and occasionally something is missed. If that happens, tell us within 72 hours with a short description and photos if you can. We arrange a free re-clean at a time that suits you, and the feedback goes to the cleaner and their team leader so it does not happen again. If you are still not happy, our management team will review your case personally.
Reviews by service
You can read more about each service, including what is included, how long it takes and what it costs, on our service pages: end of tenancy cleaning, deep cleaning, regular home cleaning, after builders cleaning, carpet and upholstery cleaning, oven cleaning, move-in cleaning, Airbnb cleaning and office cleaning.
Book with confidence
Get an instant price online, choose your date and let our vetted, insured team take care of the rest. If we miss anything, we come back free within 72 hours.
The standards behind every review
Every clean follows a written checklist for its service, and every cleaner is trained on that checklist before they work alone. Team leaders spot-check jobs, review before and after photos and follow up on feedback. Regular customers keep the same cleaner, so standards stay consistent from visit to visit. When a review mentions something we could do better, it is discussed with the cleaner and used in training for the whole team.
We also look after the details customers notice: arriving in the agreed window, wearing a DusterBunny uniform, protecting floors and furniture, and leaving the home exactly as you would expect.
What our 72-hour guarantee covers
Our guarantee covers anything on the agreed checklist for your service. For an end of tenancy clean, that includes items your letting agent or landlord flags on the check-out report, as long as they were part of the cleaning checklist and the property has not been used since. For deep and regular cleans, it covers any area on your checklist that you feel was missed or not cleaned to standard.
Simply send us a message with a short description and photos within 72 hours of the clean. We will confirm a time for the re-clean, usually within a couple of days, at no extra cost.
Tips for writing a helpful review
The most useful reviews mention the service you booked, the area, how the cleaner did and whether the price matched what you agreed. If you had an end of tenancy clean, let others know whether you got your deposit back. Short, honest details help other customers far more than a star rating alone.
How reviews help other Londoners
Choosing someone to clean your home is a personal decision. Honest reviews help other people across London decide whether DusterBunny is right for them, and they help our cleaners take pride in their work. If you have had a clean with us, a short review about what went well, or what we could do better, makes a real difference.
Frequently asked questions
Are your reviews genuine?
Yes. We only invite reviews from customers after a completed clean, and we never write, buy or filter reviews.
How do I leave a review?
Use the link in your completion email, the form on this page or your online account.
Will my full name be shown?
No. We show your first name and the area or service only.
Can I review a specific cleaner?
Yes. Mention them by first name and we will pass your feedback on to them and their team leader.
What if I had a bad experience?
Tell us. We will arrange a free re-clean within 72 hours if anything was missed, and our management team will follow up personally.
Do you respond to reviews?
We read every review and reply where it helps, especially if something needs putting right.
Where else can I find reviews?
You can also find DusterBunny reviews on Google and our social media pages.
Do reviews affect our cleaners?
Positive feedback is shared with the team, and cleaners with consistently great reviews are matched with regular customers.