How our instant price works
Choose your service, the number of bedrooms and bathrooms, and any extras such as carpet or inside window cleaning. Your estimate updates as you go. When you send your details, we check your postcode and date, then confirm a fixed price by email before anything is booked.
What affects the price
- The service you choose and the size of your home.
- The number of bathrooms, as these take the longest to clean properly.
- Extras such as carpet, oven, inside windows or balcony cleaning.
- The condition of the property, for example heavy limescale or grease.
- Access and parking, which we confirm with you before the day.
Paying for your clean
You pay once the clean is complete, by card, Apple Pay, Google Pay or bank transfer. Your invoice is emailed to you and saved in your online account, with a secure payment link. For some larger jobs we may take a small deposit when you accept your quote.
Changing or cancelling
Plans change. Give us at least 48 hours notice to move or cancel your booking at no charge. You can message us from your online account or reply to your confirmation email.
Before the clean
Tell us about keys, alarm codes, parking and anything delicate when you book. For end of tenancy cleans, the property should ideally be empty so we can clean inside every cupboard. Our cleaners bring all equipment and products.
Which service should I choose?
Moving out of a rented home? Choose end of tenancy cleaning. Moving in? Choose a move-in clean. Need a top-to-bottom reset? Choose a deep clean. Want help every week or fortnight? Choose regular cleaning. Just finished building work? Choose after builders cleaning. You can also book carpet and upholstery cleaning, oven cleaning, Airbnb turnovers and office cleaning. If you are not sure, send us a message and we will recommend the right clean.
Bedrooms and bathrooms explained
Count every bedroom, including box rooms and studies used as bedrooms. A studio is a flat with one main living and sleeping room. Count each room with a toilet, bath or shower as a bathroom, including en-suites and separate toilets. This keeps your price accurate and makes sure we send enough cleaners to finish in one visit.
Extras you can add
- Carpet cleaning per room, plus stairs, rugs and sofas.
- Inside oven, hob and extractor.
- Inside fridge and freezer.
- Inside windows and window tracks.
- Balcony, patio or terrace.
- Mattress cleaning and limescale treatment.
Our guarantee
Every booking is covered by our 72-hour re-clean guarantee. If anything on your checklist has been missed, tell us within 72 hours and we will come back and fix it free of charge. Your satisfaction is part of the fixed price.
Booking for someone else
You can book a clean for a relative, a rental property or a client. Add their address and access details, and choose whether confirmations and the invoice go to you or to them. Letting agents and landlords can book several properties from one account.
Preparing for your clean
You do not need to tidy before we arrive, but clearing worktops, floors and surfaces means more of the booked time is spent cleaning. Put away valuables and fragile items, secure pets in one room or let us know they will be around, and make sure the hot water and electricity are on. For end of tenancy cleans, defrost the fridge and freezer the night before and leave the property empty if possible.
If there is anything you would like us to focus on, such as a limescale-heavy shower or a greasy extractor, add it to your booking notes. Our cleaners read the notes before every visit.
What happens on the day
We send a reminder the day before with your arrival window. On the day, the team arrives with all equipment, confirms the checklist and gets started. When they finish, they check every room, lock up if you are out and message you. If you chose Pay on the day, the payment link arrives by email the day before, so everything is settled before we start.
Frequently asked questions
Is the online price final?
Yes. The price you see when you book is your price for a home in standard condition. If the property is much larger or dirtier than described, we will always agree any change with you before starting.
How far ahead should I book?
Two to five days ahead is usually enough. End of tenancy cleans at the end of the month and weekends book up fastest, so book early for those dates.
Can I book a same-day or next-day clean?
The calendar shows every date and arrival time we can still do. If you need us sooner than the first free date, contact us and we will check if a team is available.
Do I need to be at home?
No. You can leave a key, a lockbox code or arrange access with a concierge or agent. We message you when we finish.
When do I pay?
At the last step you choose: Pay by card, and your booking is confirmed as soon as the payment goes through, or Pay on the day, and your booking is confirmed straight away. With Pay on the day, we email you a secure payment link the day before, and you pay by card, Apple Pay, Google Pay or bank transfer before the clean starts.
Can I change my booking?
Yes. Give us at least 48 hours notice to move or cancel at no charge.
What if my postcode is not covered?
Join the waiting list when you request a price and we will email you as soon as we cover your area.
Do you clean properties with pets?
Yes. Tell us about pets when you book; we can add pet odour treatment and use pet-safe products.